Frequently Asked questions
We started using a new online store on July 1, 2019. If you have not logged in since then you will need to set a new password.
Try setting a new password by clicking here.
If you still get an error, please send us a message so we can get your online account set up.
We really appreciate your patience and prayers!
What Shipping methods do you offer?
We ship by U.S. Postal Service and Fedex .You may choose from the following options in the USA:
Customers outside of the USA may choose from actual USPS rates quoted on the checkout screen.
USPS Priority Mail
Please note that there is no money-back guarantee for USPS 2 Day Priority or 3 Day Priority shipping.
We know from our own research that these packages normally arrive on time, but have seen some take up to 10 days for delivery!
If you need your items for sure by a specific date we suggest that you choose a Fedex option.
We regret that international shipping is very expensive. We always try to ship your items to you at the lowest possible cost.
Some important things to remember with international shipments:
You are responsible for any customs or other charges added by your mail system.
There is no guaranteed delivery
There is no tracking.
If your package goes missing, you may need to wait up to two months before we try shipping a second package.
If you package does not arrive, we might choose to issue a refund instead of shipping another package.
how do we select our products?
First and foremost, our desire is that our materials would encourage people to turn to the Word of God as their authority for living their lives in a way that is spiritually fruitful and pleasing to the Lord.
Some of our resources do this more directly than others, yet all are for the purpose of informing and edifying the body of Christ. Sometimes we offer books by non-Christians that contain research information that we believe is valuable for our readers. In some instances, we make available resources with which we do not agree entirely, yet we believe that the material, overall, is very helpful for the believer. In such cases, we may attach a disclaimer, or we may issue an exhortation for the reader to exercise discernment, i.e., be a “Berean.” Nevertheless, we scrutinize all of our materials from a biblical perspective.
We see our material resources as a ministry in itself, providing edifying media that is not usually available in local Christian bookstores. We are very conscious of our stewardship responsibility and try to make what we offer as economical as possible. We are also thankful to the Lord that the sale of materials is a viable source of provision, in addition to the unsolicited donations of those who are blessed by and who support The Berean Call.
The Berean Call (TBC) has always operated on the belief that God will provide as we seek His face, so we do not make appeals for financial help. Although the ministry operates primaily on donations, these are freewill and not solicited. Through the years, TBC has seen God “do exceeding abundantly above” all that was asked or thought.
Click here if you would like to make a donation.
ph: 0300 789-5152
Toll Free 1-866-576-2700
ph: :(011)976 2941
fax: :(011)976 2941
ph: 0333 800 8888
We offer all of our our ebooks in several formats. After you add an ebook to your cart and checkout, all available versions of your selected product will be emailed to you!
Books - MOBI format
Kindle books can be viewed on Kindle devices or on just about any other device using the Kindle Reading App.
If you purchase a Kindle (MOBI) book from our website, it will not be automatically added to your Kindle. You must transfer the file to your Kindle by email or another method. Amazon provides instructions here.
It is easiest for you if you purchase Kindle books directly through Amazon, the book will be added to your device automatically.
ePub books can be viewed on IOS and Android devices.
After you purchase a book in ePub format from our store you can download it, then add it to your IOS Device. See Apple's help page here for more information.
After you purchase a book in ePub format from our store you can download it, then add it to your Android Device. You'll need to choose an ePub reader from the Google Play Store.
PDF format books can be viewed on a variety of devices, but you will not be able to resize the text and the reading experience is not nearly as nice as Kindle or ePub formats.
The only advantage to the PDF format is that you can print the pages.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org .
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
PO Box 7019, Bend, OR, 97702, United States
Contact Us by email
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